Support

Support and Maintenance

Our Website maintenance contracts offer peace-of-mind for clients who require frequent updates to their websites. Our friendly and experienced team are here to help. Services include – Content updates, CMS and plugin updates as well as security releases.

Buy 3 hours or more in credit and get a discount on hourly support. For the ultimate peace of mind choose one of our maintenance packages to take care of all your support needs.

Choose between our Bronze, Silver, Gold, or Platinum maintenance packages.

Website Quality

A good quality website increases the overall effectiveness of your website. This can be measured in a number of different ways. If you find any known issues or errors with your website, contact us and we can help solve your problems quickly and cost-effectively.

Our services include –

Search engine friendliness
Broken link Detection
W3C compliance
Accessibility tests
HTML5 compliance
Mobile responsiveness.

CMS Support - WordPress, Joomla, Drupal and Custom?

We have 10 years of experience supporting the big three CMS systems (i.e. WordPress, Joomla, Drupal) along with many others including – Sharepoint, ModX, Typo, Plone, WebsiteBaker, DotNetNuke, Expression Engine, Komodo and Business Catalyst.

E-Commerce Support

Online Shops, Procurement Systems, ERP systems we can support it all. We offer support in the areas of order fulfillment, payment and delivery. Some systems we support include Open Cart, Magento, Prestashop and X-Cart. We also provide assistance with interfaces to online marketplaces such as Google and Ebay.

IT and Email Support

We also offer support in the realms of IT and Network services. This includes offering cloud based solutions such Office 365, Amazon Web Services and Google Apps.

Ask On Support
Call us on (02) 9907 3136

We are here to help you make the most of your website.
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Questions

01. What are Online Fusion’s operating hours?

We are open Monday to Friday, 9 am to 5 pm and offer 24 hour email support

Email us on support@onlinefusion.com.au

02. Do you offer Health Checks?

Health Checks are an important part of making sure that your online services are functioning correctly and sustainable. Websites are prone to be hacked or have certain functions stop working due to software on the site being updated, which can be automatic, or browser updates.

03. What level of IT Support do you provide?

If there are issues with client and mobile devices then we charge at our standard hourly rates to help resolve any sustained issues.

Please note: All of our services are fully operational. Our office is closed, however it is business as usual without face-to-face meetings. Our team are working remotely. Call us as normal on 02 9907 3136 or email help@audigital.com.au